Insights

Conversational AI brings next level personalization in Digital Banking

Chatbots were an early favorite with retail banks, but the answers are automated and as a result, often limited in terms of service personalization. To overcome this challenge, banks are deploying Conversation AI that provides enhanced AI/ML and NLP based solutions to improve speech transcription capabilities.

TechM partnered with Avaamo to build conversational AI platform solutions with ML which focuses on creating a seamless experience across their enterprise channels for customers. Banks are eager to enrich their conversational interfaces by partnering with services providers whose offerings include utilization of multi-media, vision/gestures, virtual avatars and context-awareness.